Professional Archive - Policy Scanning
Incident Report for Smarsh
This issue has been resolved and policy scanning is now within normal operating parameters.
Posted Sep 17, 2019 - 06:24 PDT
Policy scanning delays are decreasing and trending towards expected time-frames within twenty-four hours.

Next update by 9/17 at 1pm PDT.
Posted Sep 16, 2019 - 13:04 PDT
Queue population is currently working properly. Policy scanning delays continue and range from two to three and a half days. Due to this Review Queues will not be up to date.

Next update today by 1pm PDT.
Posted Sep 16, 2019 - 07:02 PDT
We have identified that daily review queues were not run following the completion of planned maintenance this morning.

Review queues will run as normal tonight.

Next update by Monday, 9/16, at 9am PDT.
Posted Sep 13, 2019 - 09:08 PDT
We are investigating delays in Policy Scanning across content types. Daily review queues may also be impacted.

Next update today by 9am PDT.
Posted Sep 13, 2019 - 06:38 PDT
This incident affected: Professional Archive - Archiving Services (Archiving Platform).