All Systems Operational

About This Site

Want to stay in the loop? Click the subscribe button at the top right-hand side of this page to get updates and notifications of status changes sent directly to your email inbox or mobile device.

Archiving Services Operational
Archiving Platform Operational
Email Archiving Operational
Bloomberg Archiving Operational
Social Media Archiving Operational
Mobile Archiving Operational
Web Archiving Operational
Instant Message Archiving Operational
Hosting Services Operational
Exchange Hosting (SmarshMail) Operational
Exchange Hosting (SmarshConnect) Operational
POP / IMAP Hosting Operational
DLP Operational
Spam Filters Operational
Presensoft Operational
Smarsh Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - Smarsh has been unable to reproduce the re-activation issues that were reported and the affected profiles have been identified as having a non-standard Business Profile configuration. Customers still experiencing problems with re-activation should call Smarsh Support for additional troubleshooting. Smarsh Admins should also check their Connections page to verify which users are archiving properly.
Oct 10, 16:58 PDT
Update - We continue our investigation of impacted Facebook profiles and encourage Smarsh Admins to call our Support team to troubleshoot issues with re-authorizing.

Next update Oct 11, 17:00 PDT
Oct 8, 16:08 PDT
Identified - We have tentatively identified the cause of this issue, and are investigating steps to address impacted Facebook profiles.

We encourage Smarsh Admins with users who are unable to re-authorize their Facebook company pages to call Smarsh Support, and provide information to assist with validation.

Next update by Oct 8, 17:00 PDT
Oct 4, 17:54 PDT
Investigating - We are investigating an issue that is preventing some users from activating or re-authorizing their Facebook pages.

Next update by Oct 4, 17:00 PDT
Oct 3, 11:24 PDT
Resolved - This issue has been resolved. Policy scanning is now within normal operating ranges.
Oct 10, 10:51 PDT
Monitoring - Email policy scanning continues to improve and many customers are now within expected ranges.

We are continuing to monitor and will provide the next update Oct 10, 17:00 PDT.
Oct 8, 16:07 PDT
Identified - We have identified the issue and are currently processing through the policy scanning backlog.

Next update tomorrow by 17:00 PDT.
Oct 7, 17:03 PDT
Investigating - We are investigating delays in policy scanning specific to email content,

Next update today by 17:00 PDT.
Oct 7, 11:21 PDT
Oct 9, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.