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Professional Archive - Archiving Services Operational
Archiving Platform Operational
Email Archiving Operational
Bloomberg Archiving Operational
Social Media Archiving Operational
Mobile Archiving Operational
Web Archiving Operational
Instant Message Archiving Operational
Hosting Services Operational
Business Solutions Email Hosting Operational
Business Solutions Email Encryption Operational
Presensoft Operational
Enterprise Archive - Multi-Tenant Operational
Supervision Operational
eDiscovery Operational
Ingestion Operational
DR Replication Operational
Smarsh Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 25, 2020

No incidents reported today.

Feb 24, 2020

No incidents reported.

Feb 23, 2020
Completed - We have successfully completed maintenance on the WebArchive platform. We expect all webpage crawls for Monday Feb 24th to complete as expected.
Feb 23, 17:28 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 22, 15:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 17:00 PST
Scheduled - Web archiving will be undergoing emergency maintenance at Feb 21 17:00 PST until Feb 23 22:00 PST.

During this time the web archiving console will be accessible, including searches, but new crawls will not be captured during this window.

Next update by Feb 23, 22:00 PST
Feb 21, 16:32 PST
Feb 21, 2020
Resolved - We continue to see steady throughput and progress on the burndown of the message backlog. While we will continue to monitor our progress we are currently within the normal operating range and consider this issue resolved.
Feb 21, 13:57 PST
Update - We are continuing to monitor for any further issues.
Feb 21, 08:53 PST
Monitoring - We have continued to see steady throughput and progress on the burndown of the message backlog. Currently, messages that are 30 hours old are being processed.


Next update: 2/21 9am PT
Feb 20, 19:20 PST
Identified - We have identified the issue involving our Email Ingestion service for Enterprise Archive - Multi-Tenant, and have provided a fix for it. This along with the increased resources we should see a burn down of the backlog. The product will continue to accept incoming emails and queue them as we work on the ingestion service.

We will provide more updates as they become available.
Feb 20, 17:55 PST
Resolved - This issue has been resolved and Web Archiving is now accessible.
Feb 21, 13:40 PST
Investigating - We are currently investigating an issue that is preventing users from accessing the Web Archiving section of the Smarsh platform.

Next update today by 13:00 PST.
Feb 21, 08:17 PST
Resolved - The issue preventing activation and re-authorizations this morning across all channels has been identified and resolved. Clients encountering a new/continued issue with activation or re-authorization are asked to contact Support.
Feb 21, 09:58 PST
Investigating - We are currently investigating an issue that is preventing activation or re-authorizing for Microsoft Teams, Slack, LinkedIn, and Facebook. This does not affect archiving of content for those users who have previously authorized archiving.

Next update today by 17:00 PST.
Feb 21, 08:01 PST
Feb 20, 2020
Resolved - Our Third Party Support Provider fixed the issue and all impacted services are restored. Delayed content will be ingested through the weekend.
Feb 20, 21:42 PST
Update - We are currently working with a Third Party Support Provider to address an issue with one of our back-end storage platforms. Areas of the Professional Archive and Web Archiving platforms currently impacted include: log in, password resets, search, and ingestion for all content types.

Next update by Feb 20, 21:00 PST
Feb 20, 15:46 PST
Investigating - We are currently investigating an issue which may result in limited availability for Web Archiving search, Professional Archive search, and delayed ingestion.

Next update as soon as further information is available.
Feb 20, 12:22 PST
Feb 19, 2020
Resolved - Services are restored for Professional Archive and Socialite capture of Twitter data. Content is being ingested from last capture date.
Feb 19, 10:30 PST
Update - Smarsh is continuing to work with the Twitter partnership team on the next steps to resolve the issue and resume content archiving for both Professional Archive and Socialite.

Once the issue is resolved, archiving will resume from last captured date.

Next update by Feb 19, 17:00 PST
Feb 18, 15:20 PST
Update - Smarsh is actively working with the Twitter partnership team to resolve the issue and resume content archiving for both Professional Archive and Socialite.

Once the issue is resolved, archiving will resume from last captured date.

Next update by Feb 18, 17:00 PST
Feb 13, 16:09 PST
Update - Smarsh is continuing to work with the Twitter partnership team on the next steps to resolve the issue and resume content archiving for both Professional Archive and Socialite.

Once the issue is resolved, archiving will resume from last captured date.

Next update by Feb 13, 17:00 PST
Feb 12, 16:11 PST
Update - Smarsh is continuing to work with the Twitter partnership team to resolve the issue and resume content archiving for both Professional Archive and Socialite.

Once the issue is resolved, archiving will resume from last captured date.

Next update by Feb 12, 17:00 PST
Feb 11, 16:20 PST
Update - Smarsh is actively working with the Twitter partnership team to resolve the issue and resume content archiving for both Professional Archive and Socialite.

Once the issue is resolved, archiving will resume from last captured date.

Next update by Feb 11, 17:00 PST
Feb 10, 15:23 PST
Update - Smarsh continues to work with Twitter to re-establish the content feeds for both Professional Archive and Socialite.

Next update by Feb 10, 17:00 PST
Feb 7, 15:43 PST
Update - Smarsh continues to work with Twitter to re-establish the content feed.

Next update by Feb 7, 17:00 PST.
Feb 7, 09:08 PST
Update - Smarsh continues to work with Twitter to re-establish the content feed.

Next update by Feb 6, 17:00 PST.
Feb 5, 17:50 PST
Identified - We have identified an issue with Twitter ingestion. Smarsh is working with Twitter to re-establish the content feed. In the meantime, Twitter content from 2/3/2020 onward is not available in the archive.



Next update today by 17:00 PST
Feb 5, 09:55 PST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.