Update - Intermedia continues to work on the issue with messages sent through Email Encryption servers to recipients that use ProofPoint filtering solution.

We are seeing significant improvement in the delivery of messages to their intended recipients using Proofpoint.
Nov 19, 16:45 PST
Identified - Intermedia has identified an issue with messages sent through Email Encryption servers to recipients that use ProofPoint filtering solution. Affected messages may be delayed or bounced back.

Intermedia is actively working with ProofPoint to resolve the issue. Additional details may be available via the Intermedia control panel.

Next update today by 17:00 PST.
Nov 19, 13:01 PST

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Archiving Services Operational
Archiving Platform Operational
Email Archiving Operational
Bloomberg Archiving Operational
Social Media Archiving Operational
Mobile Archiving Operational
Web Archiving Operational
Instant Message Archiving Operational
Hosting Services Operational
Exchange Hosting (SmarshMail) Operational
Exchange Hosting (SmarshConnect) Operational
POP / IMAP Hosting Operational
DLP Operational
Spam Filters Operational
Presensoft Operational
Smarsh Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019

No incidents reported.

Nov 18, 2019
Resolved - A fix was made on Nov 15 that has returned Slack ingestion to expected levels. This issue is resolved.
Nov 18, 15:15 PST
Update - The change released on Nov 14 did not resolve the Slack ingestion issue. We are continuing to work on a fix for this, however there is no ETA at this time.

Next update by Nov 18, 17:00 PST
Nov 15, 11:59 PST
Identified - We have identified the issue impacting Slack ingestion. We are currently working on a fix, with ETA for release later tonight.

Next update by Nov 15, 10:00 PST
Nov 14, 12:16 PST
Investigating - We are currently investigating an issue involving delays with ingestion of Slack data into the archive.

Next update by Nov 14, 12:00 PST
Nov 14, 06:42 PST
Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 14, 2019
Resolved - Our network connectivity has continued to remain stable. This issue is resolved.
Nov 14, 12:46 PST
Update - There is currently no service disruption. We are continuing to monitor our network connectivity.

Next update by Nov 14, 12:00 PST
Nov 13, 12:27 PST
Monitoring - Phone availability in our Portland Oregon office has been restored. We are continuing to monitor our network connectivity.

Next update by Nov 13, 12:00 PST
Nov 12, 15:00 PST
Identified - Due to network connectivity issues in our Portland, Oregon office, availability of phone calls to Smarsh teams in Portland is limited. Smarsh Central is still available as a resource to our customers, and new cases can be submitted there. There is no ETA at this time.

Next update by Nov 12, 17:00 PST
Nov 12, 13:18 PST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - Yammer ingestion is performing at expected levels and all prior data has been backfilled and is searchable.

This issue is now resolved.
Nov 7, 16:23 PST
Monitoring - A fix was deployed today. We are monitoring the service to assess impact.

Next update by Nov 7, 17:00 PST
Nov 6, 15:05 PST
Identified - We have identified the root cause and are working to resolve the issue.

Next update Nov 6, 12:00 PST
Nov 5, 17:06 PST
Investigating - We are investigating an interruption in the archiving of Yammer data as of 10/29/2019.

Next update by Nov 5, 12:00 PST
Nov 4, 12:45 PST
Resolved - Website archiving is now back to expected levels post fix, this issue is now resolved.
Nov 7, 15:51 PST
Update - We have identified certain clients still experiencing reduced page counts and have applied a fix. We are monitoring the service over the next 24 hours to ensure full resolution.


Next update by Nov 7, 17:00 PST
Nov 6, 14:45 PST
Monitoring - A fix was deployed last night to address this issue. Pages are now being captured and service should normalize to expected levels over the next 24 hours.

Next update by Nov 6, 12:00 PST
Nov 5, 11:26 PST
Identified - We have identified an issue preventing capture of pages for a subset of clients beginning November 1. We are testing a fix and anticipate deployment tomorrow.

Next update by Nov 5, 12:00 PST
Nov 4, 13:57 PST
Resolved - Our vendor has confirmed full resolution of this issue.
Nov 7, 01:29 PST
Monitoring - Access to Smarsh Central has been restored. We will continue to monitor while awaiting confirmation from our vendor of full resolution.

Next update by Nov 7, 21:00 PST
Nov 6, 15:33 PST
Update - The technical issue impacting customer access to Smarsh Central is not Smarsh specific. Our vendor is currently investigating next steps to resolve the issue. An ETA is unavailable at this time.

Next update today by 17:00 PST
Nov 6, 13:48 PST
Investigating - We are currently experiencing a technical issue impacting customer access to Smarsh Central and related cases. While we work to resolve this, Smarsh Support is available via phone at 866.762.7741.

Next update today by 14:00 PST
Nov 6, 11:28 PST