Update - We will be closely monitoring the policy scanning backlog burndown over the weekend. Additional performance enhancements to email scanning are planned for the week of Mar 30.

Next update by Apr 2, 10:30 PDT.
Mar 27, 10:38 PDT
Update - We are continuing to make configuration updates to handle scanning delays. We are monitoring closely and continuing to work to resolve performance issues.

Next update by Mar 26, 10:30 PDT.
Mar 24, 10:31 PDT
Update - Over the weekend the policy scanning backlog saw improvement from changes made last week. There are still delays in scanning that are being monitored and we are working to resolve performance issues.


Next update by Mar 24, 10:30 PDT.
Mar 23, 10:43 PDT
Update - We are implementing a change today and expect to see improved backlog burndown. We will continue to monitor through the weekend.


Next update by Mar 23, 10:30 PDT.
Mar 20, 09:44 PDT
Update - Policy scanning continues to be delayed by more than 24 hours for all content channels.


Next update by Mar 20, 09:00 PDT.
Mar 19, 09:44 PDT
Update - We are continuing to monitor for any further issues.
Mar 19, 08:55 PDT
Update - We are continuing to monitor for any further issues.
Mar 19, 07:31 PDT
Monitoring - There is an extended delay in policy scanning for all content types, with lags in excess of 24 hours. As a result daily Review Queue population will be impacted, causing fewer than expected messages to populate until the backlog is caught up.

We are investigating the source of the delay and will be providing daily updates until resolved.

Next update by Mar 19, 09:00 PDT.
Mar 18, 16:11 PDT
Update - At this time, Smarsh continues to work with Twitter to restore service and resolve this issue.

Additional FAQ details are now available for Smarsh customers in Smarsh Central at https://central.smarsh.com/s/article/Smarsh-Twitter-Disruption.
Mar 23, 10:26 PDT
Update - As of Friday, March 20 at 10:30am PT, Twitter has suspended API access to Smarsh, disrupting our ability to capture and ingest Twitter content. We are actively working with Twitter to restore service and resolve this issue. Additional details are available in Smarsh Central at https://central.smarsh.com/s/article/Smarsh-Twitter-Disruption.
Mar 20, 10:30 PDT
Identified - As of Friday, March 20 at 9am PT, Twitter will suspend API access to Smarsh, disrupting our ability to capture and ingest Twitter content. We are actively working with Twitter to restore service and resolve this issue. Additional details are available in Smarsh Central at https://central.smarsh.com/s/article/Smarsh-Twitter-Disruption.
Mar 19, 21:03 PDT

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Professional Archive - Archiving Services Major Outage
Archiving Platform Operational
Email Archiving Operational
Bloomberg Archiving Operational
Social Media Archiving Major Outage
Mobile Archiving Operational
Web Archiving Operational
Instant Message Archiving Operational
Hosting Services Operational
Business Solutions Email Hosting Operational
Business Solutions Email Encryption Operational
Presensoft Operational
Enterprise Archive - Multi-Tenant Operational
Supervision Operational
eDiscovery Operational
Ingestion Operational
DR Replication Operational
Federal Archive Operational
Ingestion Operational
Search Operational
Export Operational
Smarsh Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020
Resolved - The issue has been fully resolved. We thank you for your patience while we've worked on resolving the issue.
Mar 30, 09:54 PDT
Monitoring - We have resolved the underlying issue causing the email archiving delay. Customers may continue to see deferrals on their email servers while we burn down the backlog.

Next update by Mar 30, 10:00 PDT
Mar 25, 10:43 PDT
Update - Email archiving delays continue for a small number of customers.

Next update by Mar 25, 10:00 PDT
Mar 24, 17:08 PDT
Update - Email archiving delays continue for a small number of customers.

Next update by Mar 24, 17:00 PDT
Mar 24, 13:46 PDT
Update - IM archiving issues have been resolved. Email archiving delays continue for a small number of customers.

Next update by Mar 24, 1:30 PDT
Mar 24, 10:44 PDT
Update - We are still working to resolve this issue. While all platform services are available, we have identified archiving delays for email and IM components. Additional details are now available for Smarsh customers in Central at https://central.smarsh.com/s/article/Email-IM-Incident-Details-of-March-23

Next update: Mar 24, 10:00PDT
Mar 24, 00:01 PDT
Identified - We have identified the cause of the network issue and are working to resolve it.



Next update by Mar 23, 4:00PM
Mar 23, 14:32 PDT
Update - We are continuing to resolve this issue, customers may experience intermittent platform availability.


Next update by Mar 24, 1:30PM
Mar 23, 11:49 PDT
Investigating - We have identified a network issue that is impacting the platform and we are currently investigating.

Next update by Mar 23, 10:30 PDT
Mar 23, 09:37 PDT
Mar 29, 2020
Resolved - We have identified and fixed the issue. Search functionality has been restored to Professional Archive for all customers.
Mar 29, 12:38 PDT
Investigating - We are currently investigating an issue with the search functionality on our Professional Archive platform.

Next Update: Mar 29, 14:00 PDT
Mar 29, 12:25 PDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 00:34 PDT
Scheduled - We will be undergoing maintenance starting at 6pm PDT on March 26th. We estimate completion at 12:00am PDT on March 27th. During this time the Professional Archiving Platform will be unavailable.
Mar 25, 11:20 PDT
Mar 26, 2020

No incidents reported.

Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 23:56 PDT
Identified - We have identified a network issue that is impacting customers ability to access the Web Archive UI. There is no interruption to customers website archiving. We are currently working to resolve the issue.

Next Update: Mar 24, 10:00PDT
Mar 23, 21:39 PDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 17, 2020

No incidents reported.