Monitoring - Smarsh has been working on updating our Facebook archiving service to the newest version of Facebook’s API. Part of this project is aligning with Facebook’s API permissions that have been updated, specifically the permission that grants Smarsh the ability to capture direct messages on a Facebook Business Page.

To maintain the ability to capture this data, Smarsh needed to update to new API permissions, which requires end users to re-authorize their connections and accept the updated permissions. Facebook has set the deadline of December 31st, 2019 to update these permission.

Smarsh will be sending the re-authorization emails to all Facebook users starting 12/20/2019.

For more information regarding this change please visit this Smarsh central Knowledge base article -

For instructions on how to reauthorize Facebook for end users -
Dec 19, 14:54 PST

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Professional Archive - Archiving Services Operational
Archiving Platform Operational
Email Archiving Operational
Bloomberg Archiving Operational
Social Media Archiving Operational
Mobile Archiving Operational
Web Archiving Operational
Instant Message Archiving Operational
Hosting Services Operational
Exchange Hosting (SmarshMail) Operational
Exchange Hosting (SmarshConnect) Operational
POP / IMAP Hosting Operational
DLP Operational
Spam Filters Operational
Presensoft Operational
Enterprise Archive - Multi-Tenant Operational
Supervision Operational
eDiscovery Operational
Ingestion Operational
DR Replication Operational
Smarsh Central Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jan 19, 2020

No incidents reported today.

Jan 18, 2020
Resolved - This is to notify that Ingestion lag is now cleared. This incident is resolved.
Jan 18, 21:19 PST
Update - We are currently processing the backlog of documents and expect this to be completed by the End of Day PST on 01/18/2020.

Next update will be by Jan 20, 10:00 PST
Jan 17, 11:20 PST
Monitoring - We have identified the issue affecting data ingestion. A fix has been applied which has brought document processing back to normal levels.

We are currently monitoring the backlog ingestion progress.

Next update by Jan 17th, 10:00 PST
Jan 16, 10:05 PST
Update - We are still investigating this issue. At this time, processing of documents is slower than expected.

Next update by Jan 16, 10:00 PST
Jan 15, 16:37 PST
Update - We are continuing to investigate this issue.
Jan 15, 12:03 PST
Update - We are continuing to investigate this issue.
Jan 15, 12:01 PST
Investigating - We have observed an issue affecting data ingestion. This incident affects data indexing and data archiving in the production environment.

We are currently investigating this issue. An update will be provided as soon as we have more information.
Jan 15, 11:58 PST
Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.