Update - We are continuing to see improvements with Bloomberg content ingestion and policy scanning, however performance is still below normal ingestion rates. We are monitoring the issue and working to return processing to optimal operating conditions.
Dec 13, 10:50 PST
Monitoring - We are seeing steady decreases in the delays of Bloomberg content (Messages and Chat) in processing, indexing, scanning against policies, and Review Queue population. We continue our work to restore Bloomberg services to optimal working order.
Dec 5, 15:30 PST
Update - We are continuing to work on a fix for this issue.
Nov 19, 12:29 PST
Identified - This issue is currently on hold as we focus our attention on the remediation of the 11/05/2018 post-maintenance service interruption.
Nov 5, 14:49 PST
Investigating - We are currently investigating an issue involving delays with VCO scanning, ingestion into the archive, and message indexing for Instant Bloomberg messages. We will provide more updates as they become available.
Oct 22, 10:40 PDT

About This Site

Want to stay in the loop? Click the subscribe button at the top right-hand side of this page to get updates and notifications of status changes sent directly to your email inbox or mobile device.

Archiving Services Degraded Performance
Archiving Platform   Operational
Email Archiving   Operational
Bloomberg Archiving   Degraded Performance
Social Media Archiving   Operational
Mobile Archiving   Operational
Web Archiving   Operational
Instant Message Archiving   Operational
Hosting Services Operational
Exchange Hosting (SmarshMail)   Operational
Exchange Hosting (SmarshConnect)   Operational
POP / IMAP Hosting   Operational
DLP   Operational
Spam Filters   Operational
Presensoft   Operational
Smarsh Central   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 15, 2018

No incidents reported today.

Dec 14, 2018

No incidents reported.

Dec 13, 2018
Completed - The scheduled maintenance has been completed.
Dec 13, 21:27 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 18:00 PST
Scheduled - Smarsh will be performing maintenance to the archiving platform on December 13th starting at 6:00 PM PT lasting approximately 6 hours. The following services will be unavailable during this time:

Web Archiving
Authorize Channels

During this time all your data will be securely saved and protected. Any exports in progress will be stopped and restarted upon maintenance completion.
Dec 12, 11:45 PST
Resolved - This incident has been resolved.
Dec 13, 09:44 PST
Update - We are continuing to monitor for any further issues.
Dec 7, 15:23 PST
Monitoring - Initial issue has been resolved and we will continue to monitoring ingestion progress.
Dec 7, 15:16 PST
Investigating - We are currently investigating an issue that is causing delays with ingestion of several Instant Message content types, including:

• TickerTocker
• Captivated
• AT&T
• Brosix
• Instant Message content captured via Presensoft

No data has been lost. This is a delay in processing the data and making it available in the Professional Cloud Platform. As more information become available the status page will be updated.
Dec 7, 12:31 PST
Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 6, 2018
Resolved - The Professional Cloud Platform has been returned to functionality.
Dec 6, 13:23 PST
Investigating - We are currently investigating an issue with the Professional Cloud Platform and have taken the Platform offline while we work on resolving the issue.
Dec 6, 12:48 PST
Dec 4, 2018
Resolved - The following issues, as related to our infrastructure upgrades, are now considered resolved:

• Reviewed Messages remaining in Supervision Queue
• Policy Scanning Delays (Exception is Bloomberg content, which continues as a separate incident)

Additional details on these issues were provided through Support cases.
Dec 4, 09:52 PST
Update - The following issues are now considered RESOLVED:
• Case Indexing delays
• Email ingestion delays
• Intermittent time-out errors

Outstanding issues in relation to our infrastructure upgrades:
• Policy Scanning delays
• Reviewed Messages remaining in Supervision Queue

More detailed updates on the outstanding issues are provided through Support cases.
Nov 19, 11:57 PST
Update - Currently, these are the outstanding issues in relation to our infrastructure upgrades:

• Email ingestion delays
• Policy Scanning delays
• Intermittent time-out errors
• Case Indexing delays
• Reviewed Messages remaining in Supervision Queue

Please refer to our FAQ as more information and details are added regarding these items:
https://bit.ly/2B3N8CB
Nov 15, 11:58 PST
Update - We continue to optimize our upgraded infrastructure.

Current issues that customers may experience are:
• Case Indexing delays
• Policy Scanning delays
• Intermittent time-out errors
• Reviewed Messages remaining in Supervision Queue

Please refer to our FAQ as more information and details are added regarding these items:
https://bit.ly/2B3N8CB
Nov 13, 08:56 PST
Identified - As we continue to monitor the upgraded infrastructure, additional optimization activities are underway. While we work through these activities, customers may experience the following:
• Intermittent time-out errors
• Reviewed Messages remaining in Supervision Queue: Reviewed messages may still reflect in the Supervision queues and will update automatically once the issue is resolved.
• Email Messages "grayed out": This is a display issue only and does not impact users’ ability to search and/or review messages.

Please refer to our FAQ as more information and details are added regarding these items:
https://central.smarsh.com/s/login/?startURL=%2Fs%2Farticle%2FReturn-to-Service-FAQs-for-Connected-Archive-Professional-Cloud-November-2018&ec=302
Nov 9, 10:03 PST
Dec 3, 2018
Completed - The scheduled maintenance has been completed.
Dec 3, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:00 PST
Scheduled - From 11/30/2018 – 12/2/2018 Intermedia will be installing standard Microsoft software updates that will require rebooting of Email servers. Individual services should only be unavailable long enough for the patch installation and reboot. Incoming messages will be queued until maintenance is completed.

Dates: 11/30/2018 – 12/2/2018
Time: 11 PM PST – 3 AM PST (each day from 11/30/18 – 12/2/18)
Nov 15, 12:16 PST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.