Investigating - Some ProCloud users may experience intermittent timeouts or slowness when attempting to login, run searches, or load message results and pages. Smarsh is actively remediating this through a series of hardware and software optimizations, alleviating these conditions and enhancing the performance and responsiveness of the platform. Users should expect to see continuous improvements as we execute our ongoing plan to reduce and ultimately eliminate these intermittent issues.

Please note that all data is being processed (ingested, indexed, scanned, and archived) during this time. Additional updates will be provided here as new information and improvements are made.
Feb 14, 10:40 PST
Investigating - We are continuing to work on the issues causing delays in Bloomberg processing and policy scanning.
Feb 8, 06:03 PST
Update - A configuration change was made yesterday and preliminary results show increased performance for policy scanning for non-email content.
Feb 1, 08:53 PST
Update - We are continuing to monitor this issue. Processing delays of Bloomberg data have been identified and possible solutions investigated. Ingestion and Policy scanning of Bloomberg content will remain delayed while we continue to work to resolve this issue.
Jan 29, 06:19 PST
Update - We are continuing to burn down the backlog for Instant Bloomberg Chats and are actively monitoring.
Jan 4, 15:12 PST
Update - We are continuing to see improvements with Bloomberg content ingestion and policy scanning, however performance is still below normal ingestion rates. We are monitoring the issue and working to return processing to optimal operating conditions.
Dec 13, 10:50 PST
Monitoring - We are seeing steady decreases in the delays of Bloomberg content (Messages and Chat) in processing, indexing, scanning against policies, and Review Queue population. We continue our work to restore Bloomberg services to optimal working order.
Dec 5, 15:30 PST
Update - We are continuing to work on a fix for this issue.
Nov 19, 12:29 PST
Identified - This issue is currently on hold as we focus our attention on the remediation of the 11/05/2018 post-maintenance service interruption.
Nov 5, 14:49 PST
Investigating - We are currently investigating an issue involving delays with VCO scanning, ingestion into the archive, and message indexing for Instant Bloomberg messages. We will provide more updates as they become available.
Oct 22, 10:40 PDT
Update - A configuration change was made yesterday and preliminary results show increased performance for policy scanning for non-email content.
Feb 1, 08:53 PST
Update - Policy scanning delays are currently affecting all content types. A solution is still being developed. While a solution is being created we will be taking additional steps to help mitigate the impact of this issue.
Jan 29, 12:36 PST
Identified - We have identified the issue causing the email policy scanning delay and a fix is in development.
Jan 25, 07:52 PST
Investigating - We are currently investigating an issue in which some clients may be experiencing an email policy scanning delay.
Jan 23, 13:54 PST

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Archiving Services Degraded Performance
Archiving Platform Degraded Performance
Email Archiving Operational
Bloomberg Archiving Degraded Performance
Social Media Archiving Operational
Mobile Archiving Operational
Web Archiving Operational
Instant Message Archiving Operational
Hosting Services Operational
Exchange Hosting (SmarshMail) Operational
Exchange Hosting (SmarshConnect) Operational
POP / IMAP Hosting Operational
DLP Operational
Spam Filters Operational
Presensoft Operational
Smarsh Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2019

No incidents reported today.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019
Completed - This maintenance has been postponed.
Feb 14, 15:21 PST
Scheduled - We will be undergoing maintenance starting at 6pm Pacific Time. We estimate completion at 12am Pacific Time. During this time the Professional Cloud Platform will be down
Feb 12, 10:01 PST
Feb 13, 2019

No incidents reported.

Feb 12, 2019
Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 PST
Scheduled - Intermedia will be performing some back end mail flow adjustments to the Encrypted Message Gateway (EMG) on 2/11/19 beginning at 11 PM EST and lasting 4 hours. Once the necessary changes have been made Intermedia will monitor activity and performance for the next 2-days to ensure no issues arise, and in the event, any issues arise our teams can roll back the changes made.
Feb 11, 11:08 PST
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Resolved - This issue has been resolved and search functionality restored to the Professional Cloud Platform.
Feb 8, 05:30 PST
Investigating - We are currently investigating an issue with the search function in the Professional Cloud Platform. Currently all searches are returning an error message rather that the proper results. Note this is affecting search functionality only, data is still being captured and no data has been lost.
Feb 8, 05:17 PST
Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019
Completed - The Scheduled maintenance has been completed
Feb 5, 19:22 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 18:00 PST
Scheduled - We will be undergoing maintenance starting at 6pm Pacific Time. We estimate completion at 7:30pm Pacific Time. During this time the Professional Cloud Platform will be down.
Jan 30, 11:24 PST
Resolved - This issue has been resolved and Professional Cloud users can now log into Smarsh Central.
Feb 5, 10:23 PST
Investigating - We are currently investigating an issue in which Professional Cloud users are unable to log into Smarsh Central, https://central.smarsh.com, and thus unable to create new support cases or check on the status of open cases. Non-Professional Cloud users with access to Smarsh Central are not affected.

Users who are unable to login may submit a case to support using this link: https://central.smarsh.com/s/contactsupport
Feb 5, 08:58 PST