Monitoring - We are current with email journaling on all servers. We are monitoring today to ensure full resolution.

Next update by today, 17:00 PDT.
Jul 16, 08:03 PDT
Investigating - We are experiencing delays in email journaling for a specific journaling server. As a result, messages may be queued within your mail system until they are able to be journaled. Please contact Smarsh Support with details if any unexpected behavior occurs.

Next update by July 16, 08:00 PDT.
Jul 15, 16:52 PDT
Update - Our overall backlog volume of Bloomberg and Bloomberg Messaging continues to decrease. We are currently processing data from Friday.

Next update by July 20, 17:00 PDT.
Jul 15, 15:44 PDT
Update - Recent efforts to remediate delays for Bloomberg ingestion have yielded significant improvements. While not yet complete, we have now reduced the delay to approximately 48 hours.

Next update July 15th at 17:00 PDT.
Jul 10, 16:17 PDT
Update - Ingestion continues on a delayed basis while we work to remediate this issue.

Next update by July 10 at 18:00 PDT.
Jul 5, 16:51 PDT
Update - Ingestion of Instant Bloomberg and Bloomberg Messaging continues to process but may be delayed up to 72 hours for some clients.

Next update by July 5, 18:00 PDT.
Jul 2, 08:11 PDT
Update - We have deployed an enhancement to the ingestion process of Instant Bloomberg and Bloomberg Messaging. We are monitoring performance through the weekend to assess the impact on our current delay of up to 72 hours.

Next update by July 1, 18:00 PDT
Jun 27, 17:11 PDT
Update - The ingestion backlog for Instant Bloomberg and Bloomberg Messaging continues to process. Content is searchable through 6/21.

Next update by June 27, 18:00 PDT
Jun 25, 08:29 PDT
Update - The ingestion backlog for Instant Bloomberg and Bloomberg Messaging continues to decrease. Content is searchable through 6/14.

Next update by June 24, 18:00 PDT.
Jun 17, 15:51 PDT
Update - The ingestion backlog of Instant Bloomberg and Bloomberg Messaging continues to decrease. Content is searchable through June 9.

Next update by June 17, 18:00 PDT.
Jun 14, 16:53 PDT
Update - The ingestion backlog of Instant Bloomberg and Bloomberg Messaging continues to decrease.

Next update by June 14, 18:00 PDT.
Jun 13, 17:33 PDT
Update - The ingestion backlog of Instant Bloomberg and Bloomberg Messaging continues to decrease.

Next update by June 13, 18:00 PDT.
Jun 12, 18:03 PDT
Update - The ingestion backlog of Instant Bloomberg and Bloomberg Messaging continues to decrease. Messages from June 5 are now being processed.

Next update by June 12, 18:00 PDT.
Jun 10, 15:30 PDT
Update - We continue to monitor ingestion delays of Instant Bloomberg and Bloomberg Messaging. Some clients remain delayed multiple days.

Next update for this issue by June 10, 18:00 PDT.
Jun 6, 17:03 PDT
Update - We continue to see Bloomberg ingestion improvement and are monitoring closely.

Next update for this issue by June 6, 18:00 PDT.
Jun 3, 17:00 PDT
Update - Network optimizations last night are yielding improved ingestion performance of Instant Bloomberg and Bloomberg Messaging.



Next update for this issue by June 3, 18:00 PDT.
May 31, 16:39 PDT
Update - Engineering continues to remediate ingestion delays of Instant Bloomberg and Bloomberg Messaging. While most clients are now current, we are focusing resources on several that are still delayed across multiple days.


Next update for this issue by 18:00 PDT, May 31.
May 29, 16:52 PDT
Update - Engineering is engaged in efforts to resolve ingestion delay of Instant Bloomberg and Bloomberg Messaging.

Next update for this issue by 18:00 PDT, May 29.
May 24, 16:32 PDT
Update - We continue to investigate causes of the ingestion delay for Instant Bloomberg and Bloomberg Messaging. Ingestion is delayed up to three days for many clients.  Delays in policy scanning of  Bloomberg Messaging is a result of significant ingestion that was successfully completed over the past weekend.

 

Next update for this issue will be provided by 5 pm Pacific, 5/24.
May 21, 14:56 PDT
Monitoring - We have identified a probable cause of the ingestion delay for Instant Bloomberg and Bloomberg Messaging and have applied a change. We are now monitoring the results.

Next update for this issue will be provided by 5 pm Pacific, 5/17.
May 16, 17:04 PDT
Update - We continue to investigate delays of Instant Bloomberg and Bloomberg Messaging ingestion processing. 

Next update for this issue will be provided by 5 pm Pacific, 5/20.
May 15, 17:47 PDT
Update - We continue to investigate delays of Instant Bloomberg and Bloomberg Messaging ingestion processing.

Next update for this issue will be provided by 5 pm Pacific, 5/15.
May 14, 17:07 PDT
Investigating - We are investigating delays of Instant Bloomberg and Bloomberg Messaging ingestion processing.

 

Next update for this issue will be provided by 5 pm Pacific, 5/14.
May 13, 14:28 PDT
Update - Email policy scanning time has improved to within four days.

Next update by July 22, 17:00 PDT.
Jul 15, 15:31 PDT
Update - Recent infrastructure improvements are improving processing. Current scanning time is within 5 days.

Next Update July 15th at 17:00 PDT
Jul 10, 16:22 PDT
Update - There have been improvements over the weekend for email policy scanning, however we continue to see a delay of up to six days. We will continue to monitor progress.

Next update by July 10, 17:00 PDT.
Jul 8, 16:23 PDT
Update - Some clients may experience an email policy scanning delay of up to one week. We have deployed an initial set of additional infrastructure this afternoon and will assess impact on processing after the weekend.

Next update by July 8, 10:00 PDT.
Jul 3, 17:46 PDT
Update - We are continuing to monitor for any further issues.
Jul 1, 16:17 PDT
Update - Some clients may experience a email policy scanning delay of up to five days. We are working to deploy new infrastructure over the next two weeks to improve performance.

Next update by July 1, 18:00 PDT.
Jun 27, 16:47 PDT
Update - We are continuing to monitor email policy scanning. For many clients, email policy scanning is delayed up to five days.

Next update by June 27, 18:00 PDT
Jun 24, 19:24 PDT
Update - We are continuing to monitor policy scanning progress. For many clients, email policy scanning is delayed up to four days.

Next update by June 24, 18:00 PDT.
Jun 21, 16:03 PDT
Update - We are continuing to monitor policy scanning progress. For many clients, email policy scanning is delayed up to three days.

Next update by June 21, 18:00 PDT.
Jun 17, 15:50 PDT
Update - We are continuing to monitor through the weekend to measure progress. For many clients, email policy scanning is delayed up to four days.

Next update by June 17, 18:00 PDT.
Jun 14, 17:32 PDT
Update - We have deployed an enhancement to the email policy scanning application to improve performance. We will monitor through the weekend to measure the impact. For many clients, email policy scanning is delayed up to three days.

Next update by June 17, 18:00 PDT.
Jun 12, 17:35 PDT
Update - An enhancement to email policy scanning performance is in development. For many clients, email policy scanning is delayed up to three and a half days.

Next update by June 12, 18:00 PDT.
Jun 10, 15:29 PDT
Update - Email policy scanning was interrupted last night during the planned maintenance window, increasing the delay up to two days for many clients.

We expect to return to normal processing windows over the weekend.

Next update for this issue by June 10, 18:00 PDT.
Jun 5, 14:51 PDT
Monitoring - We continue to monitor email policy scanning performance. Many clients are within expected ranges.

Next update for this issue by June 5, 18:00 PDT.
Jun 3, 17:00 PDT
Update - The email policy scanning delay has significantly decreased to at most one and a half days. We expect to return to normal processing windows shortly..

Next update for this issue by June 3, 18:00 PDT.
May 30, 11:32 PDT
Identified - We have identified an issue that impacted policy scanning of email content over the holiday weekend. While the issue has been resolved, email policy scanning is delayed by up to two days for many clients.

Next update for this issue by 18:00 PDT, May 30
May 28, 17:34 PDT

About This Site

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Archiving Services Degraded Performance
Archiving Platform Operational
Email Archiving Degraded Performance
Bloomberg Archiving Degraded Performance
Social Media Archiving Operational
Mobile Archiving Operational
Web Archiving Operational
Instant Message Archiving Operational
Hosting Services Operational
Exchange Hosting (SmarshMail) Operational
Exchange Hosting (SmarshConnect) Operational
POP / IMAP Hosting Operational
DLP Operational
Spam Filters Operational
Presensoft Operational
Smarsh Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Professional Archiving Platform Maintenance Jul 16, 18:00 - Jul 17, 00:00 PDT
We will be undergoing maintenance starting at 6pm PDT. We estimate completion at 12am PDT. During this time the Archiving Platform will be unavailable.
Posted on Jul 11, 12:47 PDT
Past Incidents
Jul 15, 2019
Resolved - Access to the Web Archiving platform remains restored and the service is operational.
This issue is resolved.
Jul 15, 13:29 PDT
Monitoring - Access to the Web Archiving platform has been restored. We will continue to monitor for the next day.

Next update by July 12 at 09:00 PDT.
Jul 11, 07:29 PDT
Update - The Web Archiving Platform is disabled while we continue to work on remediation. 

Next update by July 11 9:00 PDT.
Jul 10, 16:30 PDT
Update - Searching in the Web Archiving Platform remains disabled while we continue to work on remediation. ETA to re-enable search is by end of business today.

Next update today by 17:00 PDT.
Jul 10, 11:45 PDT
Identified - While monitoring the results of our recently implemented solution, we identified additional issues. As a result, we have disabled search in the Web Archiving platform while we work to resolve the issues.

We will continue to crawl/ingest new data during this time.

Next update by July 10 12:00 PDT.
Jul 9, 17:22 PDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 9, 2019
Resolved - Remediation efforts are now complete and access to the Web Archiving platform has been restored for all users.

We will continue to monitor to ensure resolution for the next 48 hours. Additional details for this incident can be provided on request by contacting Smarsh Support at central.smarsh.com
Jul 9, 12:13 PDT
Update - Emergency maintenance for Web Archiving has been extended into Tuesday, July 9. During this time, the Web Archiving service will be unavailable.

We continue to crawl/ingest new data and historical archived data is not impacted.

Next update by July 9, 12:00 PDT.
Jul 8, 16:31 PDT
Update - We have identified the issue causing Web Archiving searches to return improper results. Search in the Web Archiving Platform remains disabled as we remediate.

As part of the remediation, an emergency maintenance is planned for today at 15:30 PDT, lasting approximately one hour. During that time, the Web Arch service will be unavailable.

We continue to crawl/ingest new data and historical archived data is not impacted.

Next update by 17:00 PDT.
Jul 8, 12:23 PDT
Update - Search in the Web Archiving Platform remains disabled as we continue to investigate the issue of searches returning improper results. Current down time has been extended an additional 3 hours.

Next update at 12 pm PDT.
Jul 8, 10:11 PDT
Update - The ability to search in the Web Archiving Platform has temporarily been disabled while we investigate an issue where searches return improper results. Down time is expected to be 3 hours.

Next update 10am PDT.
Jul 8, 08:02 PDT
Monitoring - We have implemented a fix and resumed the Web Archiving ingestion service. We will continue to monitor the service over the next day to ensure full resolution.

Next update by July 8, 12:00 PDT.
Jul 6, 14:36 PDT
Update - We continue to actively remediate the issues impacting service availability. ETA is Saturday at the earliest.

Next update by July 6, 12:00 PDT.
Jul 5, 15:35 PDT
Update - We continue to actively remediate the issues impacting service availability. There is currently no ETA for resolution.

Next update today by 17:00 PDT.
Jul 5, 11:25 PDT
Update - Service for Web Archiving is interrupted, beginning yesterday. We have identified the issues and are actively working to remediate. There is currently no ETA for resolution.

Next update today by 11:00 PDT.
Jul 5, 07:08 PDT
Update - WebArchiving application is back up and running at this time. Archiving has resumed and may be approximately 12 hours behind. It will take approximately 24-36 hours for the application to catch up.

Next update July 5th by 08:00 am PDT
Jul 3, 20:14 PDT
Update - Remediation efforts continue for the issue causing this service interruption.

Next update today by 21:00 PDT.
Jul 3, 17:59 PDT
Update - We continue our work to restore Web Archiving service.

Next update by today at 18:00 PDT.
Jul 3, 15:39 PDT
Identified - We have identified the issue impacting Web Archiving services. Though we are actively working to remediate, there is currently no ETA for full resolution.

Next update by today at 15:00 PDT.
Jul 3, 10:42 PDT
Investigating - We are investigating an interruption in service for Web Archiving at this time. Next update for this issue will be provided by 10:00 am PDT today.
Jul 3, 07:00 PDT
Jul 8, 2019
Resolved - This incident has been resolved. Services have been fully restored.
Jul 8, 12:00 PDT
Monitoring - We have implemented a fix and resumed the Partner Connection service. We will continue to monitor the service over the next day to ensure full resolution.

Next update by July 8, 12:00 PDT
Jul 7, 19:33 PDT
Identified - We have identified an issue with Partner Connections. Batch submissions to the service are failing and data is not being ingested. We are actively working to resolve this issue

Next update July 8th 10 AM PDT
Jul 7, 16:04 PDT
Jul 4, 2019

No incidents reported.

Jul 3, 2019
Resolved - We identified and remediated the issue causing platform timeouts. This issue is resolved.
Jul 3, 10:31 PDT
Investigating - We are actively investigating reports of platform timeouts impacting users of Professional Archive.
Next update today by 10:00 am PDT.
Jul 3, 07:18 PDT
Jul 2, 2019
Resolved - Web Archiving services continue to function properly. This issue is now resolved.
Jul 2, 16:45 PDT
Monitoring - We have implemented a fix and resumed the Web Archiving ingestion service. We will continue to monitor the service over the next day to ensure full resolution.

Next update by July 2, 18:00 PDT.
Jul 1, 15:51 PDT
Identified - We have identified the issues impacting Web Archiving ingestion. While we are working to remediate, the ingestion service has been temporarily turned off.

Next update today by 18:00 PDT.
Jul 1, 13:59 PDT
Investigating - We are investigating an issue impacting Web Archiving crawls beginning June 28. Next update for this issue today by 14:00 PDT.
Jul 1, 08:25 PDT