Smarsh has been unable to reproduce the re-activation issues that were reported and the affected profiles have been identified as having a non-standard Business Profile configuration. Customers still experiencing problems with re-activation should call Smarsh Support for additional troubleshooting. Smarsh Admins should also check their Connections page to verify which users are archiving properly.
Oct 10, 16:58 PDT
We continue our investigation of impacted Facebook profiles and encourage Smarsh Admins to call our Support team to troubleshoot issues with re-authorizing.
Next update Oct 11, 17:00 PDT
Oct 8, 16:08 PDT
We have tentatively identified the cause of this issue, and are investigating steps to address impacted Facebook profiles.
We encourage Smarsh Admins with users who are unable to re-authorize their Facebook company pages to call Smarsh Support, and provide information to assist with validation.
Next update by Oct 8, 17:00 PDT
Oct 4, 17:54 PDT
We are investigating an issue that is preventing some users from activating or re-authorizing their Facebook pages.
Next update by Oct 4, 17:00 PDT
Oct 3, 11:24 PDT